Privacy Policy

This web site is owned and operated by Emporium Embroidery. We recognise that visitors to our site may be concerned about the information they provide us, and how we treat that information.

This Privacy Policy addresses those concerns and Emporium Embroidery has created this privacy statement in order to demonstrate our strong commitment to protecting your privacy. If you have any questions about our Privacy Policy, please contact us.

Site Security

Our website is as secure as we can make it, with up-to-date security features. The website uses 128-bit SSL (Secure Sockets Layer) encryption technology which is the most advanced level of security that is currently available for online purchasing. When you are in a secure area of the website, such as the checkout screens, you should see a solid padlock in your browser status bar to indicate that the encryption is taking place.

Information Collection

If you visit our site, but do not place an order, Subscribe or do not use our Upload artwork form:

We do not collect any personal information about you.
We do track Windows IIS Server Data/http data (such as IP address, browser type, referring web site address, domain name, access times, and which pages were accessed on the site)

This log data is collected in our server logs, so we can help diagnose problems with our web site, to monitor certain aspects of web queries, analyse trends, and to administer our Web site. This collected information is not linked to any personal information that you may provide when contacting us, or ordering from us. If you contact us via E-mail, we ask for as a minimum:

your name
E-mail address

We request this so that we may contact you; additional, opt-in, information may be given so as to describe your request.

If you place a request for a quotation via our on-line Upload artwork form or you subscribe to receive information from us, we will request your:

E-mail address

Again, we request this so that we may contact you; additional, opt-in, information may be given so as to describe your request.

If you place an order, we will request your:

Name
Telephone number
Billing address
Shipping address, if different from billing address
Payment information
E-mail address

Emporium Embroidery does not collect any demographic information.

Information Usage

The personal information you provide us is used to:

Verify details of your order
Send order confirmations
Reply to your questions
Deliver your order to you
Pay for your order
Send receipts (via mail or fax)

Agents

We use outside shipping companies to fulfill orders, and credit card processing companies to bill you for goods and services. These companies do not retain, share or use personally identifiable information about you for any other purposes. We reserve the right to disclose your personal identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on us.

Information Retention

Personal information is retained by a secure method. The information is retained indefinitely.

Information Control

You can control your personal information by sending Emporium Embroidery a request via postal mail. If we validate that you are the owner of the data, the information will be updated or deleted at your request. We will not sell, give, share, or trade your personal information with anyone that is not part of Emporium Embroidery, except as disclosed within this privacy statement. Within the Emporium Embroidery information is used for the limited purposes stated in this privacy statement. Personal information will only be used for the stated purposes. We also do not allow other companies to offer our customer’s products or services, unless you opt-in to receive such notifications (such practice is currently not supported by Emporium Embroidery).

We try to ensure our mailings are relevant and contain offers that interest you, but should you no longer wish to hear from us, click the link at the bottom of one of our emails to update your account preferences. The process to unsubscribe your email may take up to five working days.

Information Access

We provide you with the means to access the following:

You may obtain the status of your order via phone or email
Your personal information, as stated, and restricted, in Information Control sub-section, less the credit card details

You can request access to your information, less credit card details, by contacting us via email. The staff of Emporium Embroidery does not have access to your personal information, except at the time of order processing, or by the database administrator via secure password access.

Information Security

We are committed to protecting the security of your personal information from loss, misuse or alteration. We use security technology and procedures to protect information from unauthorized access, use or disclosure. We store information on a secure server, with limited access, that is located in controlled facilities.Your information is held on secure servers and we fully complies with the obligations required of the General Data Protection Regulations (GDPR) and current consumer legislation.

Information Protection for Children

Emporium Embroidery is a general audience site, and is not directed at children. We do not knowingly collect any personal information from children. We rate the site as a 100% child-safe.

Visitors to our web site should be aware that non-personal information and data may be automatically collected by the Emporium Embroidery website through the use of “cookies”.

“Cookies” are small text files a Website can use to recognize repeat visitors, facilitate the visitor’s ongoing access to and use of the site, and allow a site to track usage behavior and compile aggregate data that will allow content improvements. Cookies are not programs that come onto a visitor’s system and damage files. Generally, cookies work by assigning a unique number to the visitor that has no meaning outside the assigning site. If a visitor does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the visitor to deny or accept the cookie feature. Emporium Embroidery uses “cookie” technology only to obtain non-personal information from its online visitors in order to improve visitors’ online experience and facilitate their visit within our site.

The cookie is retained for a period of time as described in the Information Retention sub-section of this privacy statement. If you have disabled cookies in your browser, you will still be able to view the content of our web site.Cookies are not linked to your personal information. No Web Beacons, or similar devices, are used on the site.

External Links

The Emporium Embroidery site contains links to external web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Trademarks

Any trademark referenced on this site is the property of the individual trademark owner.

Phishing Emails and Calls

Phishing is the process of gaining someone's personal data illegitimately. This is often done by email and telephone, with the phisher claiming to be from an official or legitimate source. Never share your personal information with someone claiming to be from us. If we need to legitimately contact you regarding your payment method or delivery (for example), we will ask you to call. If you believe someone is attempting to deceive you into passing your personal data over, please let us know as soon as possible.

If you would like to learn more about phishing, please see the Action Fraud website www.actionfraud.police.uk/a-z-of-fraud/phishing

Enforcement

If you have questions regarding this statement, you should first contact Emporium Embroidery via phone, email and/or postal mail; an ccknowledgment reply normally is sent immediately, but please allow 2 business days for a reply to your specific inquiry.

Change Control

If we decide to change our policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

We Care About Doing It Right

In addition to maintaining privacy and security controls over information you share with us, Emporium Embroidery works to accurately process our customers orders, answer questions and to provide outstanding customer service. During our normal business hours, our staff is available to answer any and all your questions about the products and services we offer.

Thank you for visiting our site. Please contact us should you have any questions about the operation of the site.