Every once in a while we will have a package returned to us because the couriers were unable to deliver it to you. When this happens, we will attempt to contact you to establish if you would like your order re-despatching or refunding. If we cannot contact you within 2 weeks of receiving your parcel back into our warehouse, we will issue a full refund (including delivery charges).
We can receive packages as undeliverable for the following reasons:
- We received an incorrect address
- Failed delivery attempts (i.e. no-one was home to sign for the delivery)
- Refused by the recipient
If you are having any problems with your order, please Contact Us.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.