You will inspect products within a reasonable time after their receipt and you will be deemed to have accepted the products unless you notify us in accordance with paragraph 8 below that you want to cancel your order or you notify us in accordance with paragraph 8 below that the products are faulty. If no such action is taken, we will consider the products being as described, of satisfactory quality and fit for their purpose, and may not accept any rejection or cancellation at a later date. Your statutory customer rights are not affected.
- You have the right to cancel your contract with us at any time before the expiry of 14 working days from the day after the date of delivery of the products. It is your responsibility to take reasonable care of the products until they are received by us. You will receive a full refund of the purchase price and the delivery charge.
- Exceptions to the right to cancel
- Items which we have made, personalised or customised specifically for you.
- Digital downloads
Please refer to our Refund / Cancelation policy for details of how to return items purchased from this Site.
Your use of this Site and any purchase by you on this Site of any products will be governed by English Law and will be deemed to have occurred in mainland United Kingdom.
We always look to resolve issues directly with our customers and our teams will be happy to assist with your queries. If you require assistance regarding your order please or contact us.
Under European Legislation, if you are not satisfied with the way that we propose to resolve any issue you have with a product you have purchased via our website or by telephone, you may raise a complaint using the European Online Dispute Resolution Platform. You can raise a complaint by following this link: https://ec.europa.eu/consumers/odr/
Emporium Embroidery (we) where appropiate will send a digital artwork proof which is an on-screen representation of what your product will look like when produced, prior to beginning production.
The digital artwork proof supersedes all prior verbal, written, or other communication of any form.
Due to variations in computer monitors, We cannot guarantee the complete accuracy of colours seen on-screen on our website or on any digital proof created for the customer. To achieve the best possible on-screen representation of colours, we use the PANTONE® Matching System to produce the digital artwork proof. The on-screen representation of the Pantone colours, in general, are close to the final product. We are not liable or responsible if the customer's computer monitor is faulty or improperly configured and does not display colours correctly.
Regardless of your design file submitted we reserve the right to alter your artwork to ensure your order is compatible for production. If we will send an artwork approval via email please make sure the artwork is correct for production. Position and angle of the visual is how we will make the item as close as possible. This returned approval confirms the accuracy of the artwork and assures that your order will print as you requested. Delay in returning artwork approval will affect the scheduled delivery date.
No order may be modified, cancelled, or returned once the final proof has been approved and production has begun.
Embroidered: In the case of Embroidered Patches it is recommended that Pantone colours are provided so that the closest matching thread & backing colour can be chosen for your order. However, it should be noted that it is not always possible to match the thread/twill colour to Pantone colours provided.
We can not proceed to production without all design signed off, any delays will extend your delivery time.